Returns and Exchanges – houseofabr.com

ABOUT RETURNS & EXCHANGES

We hope you love your bespoke piece and embracing your bespoke journey with us, but if something isn’t quite right, we’re here to help.

Kindly review the guidelines below before making a return or exchange.

You’re welcome to return your item within:

󠁯14 calendar days (Singapore orders)
45 calendar days (International orders)

Returned/exchanged items must be:

In original condition — unworn, unused, unaltered, and with any tags attached
Free from any fragrance, deodorant, or scent
Purchased directly from House of ABR
Returned/exchanged once only — each order is valid for a one-time return or exchange

Return/exchange options:

Cash / via same payment mode (valid for 6 months, redeemable both online & in-store)
Exchange for a new item of equal or higher value (top-ups apply if higher).
Kindly note that we’re unable to refund if the exchange item is of lower value.

How to return:

By mail: Send your parcel to 75 Rosewood Drive, #05-23, Singapore 737785 (everyday, 10am to 6pm)
Please use a trackable courier service.
In-person drop-off: Visit us at the above address (please arrange via appointment confirmation first)

Please note:

Items purchased with voucher and/or credit are not eligible for further returns or exchanges.
We’re unable to accept returns for sale items, accessories, CO products, or purchases made with special promotional codes.
If an item is returned in unsuitable condition, we may need to send it back.

Defective / Incorrect Items

We’re truly sorry if something slipped past our checks. If you’ve received a defective or incorrect item, please email us at hello@houseofabr.com with the following details:

your name
your mobile
your email
your mailing address
clear photos of the issue or incorrect item

We’ll review your request as soon as possible. Kindly ensure the item is in original condition and purchased directly from HOUSEofABR.com.

If you have any other questions, we’re just an email away at hello@houseofabr.com. Thank you always for being part of our Bespoke Atelier House